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If this is a mental health-related emergency, please call 988, the Suicide & Crisis Lifeline. For other emergencies, call 911 or go to the nearest hospital.

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ECM and CS Programs

ECM AND CS PROGRAMS

ECM and CS Programs

A key feature of CalAIM (California Advancing and Innovating Medi-Cal) is the statewide introduction of an ECM benefit and a menu of Community Supports, which are foundational parts of Medi-Cal transformation. These two programs support people with complex health and social needs, and sustain and expand person-centered, whole-person care coordination.

ENHANCED CARE MANAGEMENT (ECM) PROGRAM
You don’t have to manage your care alone.

ҳ’ ECM program makes it easier to get the right care at the right time, in the right setting.

COMMUNITY SUPPORTS (CS) PROGRAM: HOUSING SUPPORTS
We can help you find a place to live.

ҳ’ CS: Housing Supports assists members in finding viable housing and then helps ensure members have the support and means to maintain housing.

Enhanced Care Management (ECM) Program

These services are offered at NO COST to you as part of your Medi-Cal health plan.

Our ECM team works with members who have complicated needs and challenges that make it difficult to improve overall health. This could include health conditions or challenges such as not having a place to live.

At ҳ, we understand the importance of individual care specific to your situation, so you have what you need to be healthier.

A Care Manager listens to your needs and connects you to nearby resources.

How do I know if I qualify for this program?
  • You are a Medi-Cal member with a Managed Care Plan
  • Anthem, Health Net, Kaiser, L.A. Care or Molina
  • You live in Los Angeles County
  • You would like support in addressing any of the following:
  • Experiencing homelessness
  • Having had 2 or more hospitalizations
  • Needing to work with a therapist or counselor to manage mental health or substance use
  • Moving out from a hospital or a long term care facility
  • Helping your child or youth who are involved in foster care
  • Are pregnant or currently postpartum
“My ECM team really listened. They helped me find just the kind of support I needed.”
– ҳ ECM Member
How ECM can help you:
ECM at ҳ is part of a Whole Person Care approach to improve the health and well being of its members.
STAY ENGAGED
in your health care
MAKE A PLAN
to meet your health goals
Connect and update your doctors
about services you get and your needs and wishes
help you learn
how to better support your health issues
Move safely from one care setting to another
such as in and out of a hospital or nursing home and where you live
Work with your support people
so they know how to help you
Connect to community supports and social services
such as food, housing support, job training, childcare, and disability-related services
The Medi-Cal services you are currently getting now will NOT be taken away. You can still see your same doctors, but now you can get extra help.
Get started with enhanced care management
If you would like to enroll in our ECM Program:
COMMUNITY SUPPORTS (CS) PROGRAM: Housing Support
ҳ’ CS program can help you find and secure stable housing.

Our CS team works with members who need assistance with locating and maintaining housing by helping members find a potential home, securing housing deposits, providing rental education, advocacy and more.

How do I know if I qualify for this program?
  • You are a Medi-Cal member with a Managed Care Plan
  • Anthem, Health Net, Kaiser, L.A. Care or Molina
  • You live in Los Angeles County
  • You are experiencing homelessness or are at imminent risk of becoming homeless
The ҳ CS team is here to guide you through the process, connecting you with the services, programs, and supports you need.
The ҳ CS team is here to guide you through the process, connecting you with the services, programs, and supports you need.
“I thought the process would be too hard, but my cs team showed me i could do it.”
– ҳ Member
CS team partners with you to find a home that works for you:
Finding your home
We will help:
  • Guide you through the steps involved with finding housing
  • Help you complete the application
  • Connect you with benefits and other resources that can lower your rent costs and cover housing-related expenses
Housing Deposits
We are here to connect you with resources or financial assistance to make sure your move-in goes well.
  • This could mean helping you cover some housing expenses related to moving
Ongoing success
Once you have found housing, our CS team can help you:
  • Master the basics of renting
  • Build good landlord relations
  • Coordinate with others who are supporting your success
Get started with community supports
If you would like to enroll in our CS Program:

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